Starting & Stopping Service

Establishing Water Service
 
New Property Owners
If you have purchased or are in the process of purchasing property in our service area, please notify your escrow company that there is water stock on the property.  As a mutual water company, we require the water stock to be transferred into your name.  There is a water supply reliability fee for new customers to the WHWC service area and a water stock transfer fee.  These fees are paid through escrow.  If the property is not going through escrow, it is the responsibility of the seller to provide the proper paperwork to WHWC.
 
WHWC requires the following in order to transfer the Water Share Certificate(s) to the new owner(s):
  • Assignment of Stock – Signed by the Seller
  • Copy of Recorded Grant Deed
  • New Owner’s Name, Mailing Address and Phone Number
  • Water Supply Reliability Fee (if applicable) – $592 if property is on septic, $828 if property is on sewer
  • Transfer Fee – $100
 

New Tenants
Western Heights Water Company does not put accounts in the tenant’s name.  Because we are a mutual water company and not a public utility, the water account is considered to be the financial responsibility of the property owner of record.

The bills may be mailed to the property owner or the tenant.  The property owner must provide a written request to WHWC to make any changes to the account.

Tenants may call our office at (909) 790-1901 to inquire about their bill and the due date.

Tenants may also sign up for our Auto Pay program.

 

Discontinuing Water Service

Property Owners

If you are selling your property in our service area, please notify your escrow company that there is water stock on the property.  As a mutual water company, we require the water stock to be transferred into the new owner’s name.  There is a water supply reliability fee for customers new to the WHWC service area and a water stock transfer fee.  These fees are collected during the escrow process. 

The following is required in order to transfer the Water Share Certificate to the new owner(s):

  • Assignment of Stock – Signed by the Seller
  • Copy of Recorded Grant Deed
  • New Owner’s Name, Mailing Address and Phone Number
  • Water Supply Reliability Fee (if applicable) – $592 if property is on septic, $828 if property is on sewer
  • Transfer Fee – $100.00
  • Final Bill – Call WHWC office at (909) 790-1901 the day of closing to get a final read and bill

If your property becomes bank owned, WHWC cannot disconnect service until the account becomes delinquent and subject to disconnection.  However, the water account and water stock will remain in your name until it is transferred to a new owner.

Tenants
Because the tenant is not the account holder, there is no notification necessary when a tenant vacates a property.  If the tenant is on automatic bank draft, they must notify the office to remove them from future bank drafts.